Privacy Policy

Your Privacy Matters

At TimberGuard Blacksburg Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We only collect what we need to provide you with excellent tree care services.

Information We Collect

When you contact us for tree services, we collect information necessary to serve you well. This typically includes:

• Your name and contact information (phone number, email address)
• Your property address where services will be performed
• Details about the tree services you need
• Payment information when you hire us
• Photos of your property and trees (with your permission)

How We Use Your Information

We use your information only for legitimate business purposes related to providing tree care services:

• To communicate with you about your service requests and appointments
• To provide estimates and schedule services
• To process payments and maintain billing records
• To send you service reminders or follow-up care information
• To improve our services and customer experience

We will never sell your personal information to third parties. We don't share your data with anyone except as necessary to provide our services (such as payment processors) or as required by law.

Website and Form Data

When you visit our website or submit a contact form, we may collect information about your visit, including your IP address, browser type, and pages viewed. This helps us understand how people use our site and improve the experience. We use secure third-party services to collect and store form submissions.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure storage of physical records and digital encryption for online data. However, no method of transmission over the internet is 100% secure, and we can't guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as necessary to provide services and meet legal obligations. Service records are typically maintained for seven years for tax and legal purposes. After that period, we securely delete or destroy information that's no longer needed.

Your Rights

You have rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct inaccurate information
• You can request deletion of your information (subject to legal requirements)
• You can opt out of marketing communications at any time

Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect some website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes means you accept the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please reach out to us. Call (540) 418-8619 or email hi@treeserviceblacksburg.com. We're committed to addressing your privacy concerns.